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JetBlue Airways issued an apology to a mom who said her child was forced to urinate in her airplane seat because a flight attendant refused to let her visit the restroom.
The plane was sitting on the tarmac.
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Jennifer Devereaux told WBZ-TV in Boston on Friday that she was denied a request to let her 3-year-old daughter use the bathroom while the plane was delayed in taking off from John F. Kennedy International Airport on a flight to Boston.
”Our team reached out directly to the customer today to offer an apology for her experience,” said a JetBlue statement issued by spokesman Sebastian White. source
After a half-hour wait, the toddler urinated in the seat.
JetBlue said the airline was following Federal Aviation Administration regulations that require all passengers to remain seated while a plane is on the taxiway because of the risk of sudden movement.
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