Damning Email: Sick Veterans Left Hanging

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A Veterans Affairs employee at the VA Medical Center in Cheyenne, Wyoming, has been placed on administrative leave after an email showing an employee directing his staff on how to game the appointments system to make it appear as though veterans were being seen within the VA’s 14-day directive.

VA hospital hide long patient waits email

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The email says among other things, “Yes, this is gaming the system a bit…” because “when we exceed the 14 day measure, the front office gets very upset, which doesn’t help us.” source

The employee further instructs staff on how to “get off the bad boys list” by “cancelling the visit (by clinic) and then rescheduling it with a desired date within that 14 day window.”

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