The GLITCH That Stole Christmas

Companies from Amazon.com Inc. to Kohl’s Corp. and Wal-Mart Stores Inc. promised to deliver items On Christmas Eve, but shipping glitches left customers country-wide without anything to put under the tree.

On Christmas Eve, Brandon Scott was still waiting for a 46-inch Samsung TV and Kate Spade watch he ordered from Amazon on Saturday.AP_amazon_center_tk_131216_16x9_992

“I’m frustrated because these items could have easily been purchased at various retailers in my area, something I would have gladly done had Amazon not guaranteed’ their arrival before Christmas,” said Mr. Scott of Ann Arbor, Mich.

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